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Cold Sore Treatment Plan

Based on Australian GP guidelines, a doctor can create a personalised treatment plan for you, which may include prescription medications.

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GP-prescribed treatments, delivered.

Pilot cuts out the middle man and connects you directly to independent doctors and pharmacists via telehealth.

If you are suitable for treatment, we can then ship the most trusted medications from Australian pharmacies to your door, at 2 month intervals.

Herpes Simplex Virus 101

  • Stats

    • About 3.7 billion people under age 50 (67%) have the HSV-1 infection globally[1], mostly as oral symptoms (cold sores).
    • About 417 million people aged 15-49 (11%) worldwide the have HSV-2 infection[1] which is most commonly sexually transmitted (genital herpes).
  • Causes

    • The virus travels through tiny breaks in the skin or mucous membranes around the mouth.
    • Cold sore infections are the most contagious when symptoms are present but can still be transmitted to others in the absence of symptoms.
    • 70% of new infections are passed on to a partner when no symptoms are present.
  • Signs

    • Early symptoms may include mild tingling in the mouth area which can indicate an outbreak.
    • Multiple blisters ranging from mild discomfort to painful.
    • A burning sensation


Can you treat my first outbreak of cold sores?

We can’t, sorry. The primary infection needs to be diagnosed by a doctor in-person. There’s a good reason why:

When treating your primary infection a doctor will take a physical swab that confirms whether or not you have herpes and whether it is HSV-1 or HSV-2. It’s important to identify this because it may change the information you need to hear: the frequency of outbreaks and your risk of transmitting it to sexual partners changes depending on your diagnosis.

Are cold sores and herpes the same thing?

Yes, they're effectively the same virus. There are two types of herpes simplex virus (HSV).

HSV-1: most often appears on the mouth as cold sores, can also be transmitted to the genitals.
HSV-2: Most often appears on the genitals, can also be transmitted to the mouth.

Can I actually get decent healthcare without seeing a doctor in person?

Pilot is a technology platform that makes it easier to communicate with a real doctor.

You know all those forms that you fill out when you get to the GP? And all those questions that a doctor asks you when you sit down? All of them are now done online, at a time that suits you, and then passed to the doctor for assessment.

The doctor will contact you if they need further information, and you will also receive continued support from your doctor and our medical team.

What are the specific treatments on offer?

Good question – unfortunately, Australian law prevents us from naming specific treatments until a doctor has had an online consultation with you.

What happens is a doctor will review your information, determine if you're suitable, and create a customised treatment plan. This treatment plan will be based on Australian GP standards, and could include prescription or non prescription options.

The exact treatment and all important information will be shown to you before you commit to starting the treatment plan.

How long does it take to ship?

A Pilot partner pharmacy will send a trackable shipment via AusPost within 3 days of your doctor's consultation.

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